We Believe in Results
Onward Hound is dedicated to helping every dog owner provide the best care they can for their pup with food sensitivities. If you buy a product from us and do not get the result you hoped for, contact us through the button below and we will send you a replacement until you and your dog are fully satisfied!
Return and Replacement Policy
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unused, sealed, and in its original packaging. You’ll also need the receipt or proof of purchase.
If you need to replace your product for any reason please email admin@onwardhound.com for more information.
To start a return, you can contact us at admin@onwardhound.com. Please note that returns will need to be sent to the following address: 3702 W Spruce St #1330 Tampa, FL 33607
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at admin@onwardhound.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at admin@onwardhound.com.